Privacy Policy

1. Introduction

Abnito ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (abnito.ai), use our hardware products, or interact with our services.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email, phone number, company name) when you submit a form or request a demo
• Communications you send to us (emails, support requests)
• Account credentials if you use our admin dashboard

2.2 Information Collected Automatically

• Device and browser information (IP address, browser type, OS)
• Usage data (pages visited, time on site, referral source)
• Cookies and similar tracking technologies

2.3 Data from Industrial Charm™ Hardware

• Voice recordings captured by operators using Industrial Charm™ devices (processed to extract structured knowledge)
• Vibration and accelerometer data from monitored machines
• Documents uploaded to the Abnito platform

All hardware data belongs to the customer and is processed in accordance with the customer's service agreement. Abnito does not sell or share customer operational data with third parties.

3. How We Use Your Information

• To provide and maintain our products and services
• To respond to your inquiries and support requests
• To process and fulfill demo requests
• To improve our website, products, and user experience
• To send marketing communications (only with your consent; you may opt out at any time)
• To comply with legal obligations

4. Data Storage & Security

We use industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. Data is stored on secure cloud infrastructure (Amazon Web Services) located in the United States. For customers using edge deployment, operational data remains on-premises and is not transmitted to our cloud unless explicitly configured.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service providers who assist in operating our platform (hosting, analytics, email delivery), bound by confidentiality agreements
• Legal authorities when required by law or to protect our rights
• Business transfers in connection with a merger, acquisition, or sale of assets

6. Cookies

We use essential cookies to ensure our website functions properly, and analytics cookies (such as Google Analytics) to understand site usage. You can control cookie preferences through your browser settings.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at info@abnito.ai.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Customer operational data is retained in accordance with the terms of the applicable service agreement.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: